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Information & Help

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Information & Help

Brochure request: Our brochures are available to order by post or download. Simply click on the relevant links below and complete your details. In order to download our brochures you will need to ensure your pop up windows are not blocked.

 

Contact us: Furnishing your home requires meticulous planning and our customer service team has the extensive knowledge of our products, services and promotions needed to help you choose from our collections. Get in touch with any enquiry using the form below and we will be in touch as soon as possible.

If you would like to discuss any orders placed with one of our of our partner stores, please contact the appropriate store directly and they will be happy to help. All our store’s contact details can be found here.

 

Find a retailer: To find your nearest stockist enter your postcode or location into the form below. We recommend contacting the retailer before travelling to check that they have the pieces you are interested in on display.

 

Guarantee: Thank you for choosing Tom Schneider. We are committed to the pursuit of excellence in design and quality. Everything is meticulously researched, designed and handmade with absolute care and this attention to detail means that we can offer exceptional warranty across all our collections.

Tom Schneider

– 10 years extended guarantee for our wooden structures

– 2 years extended guarantee for our upholstery and mechanisms

Living by Tom Schneider

– 5 years extended guarantee for our wooden structures

– 2 years extended guarantee for our upholstery mechanisms

The guarantee is limited and covers only manufacturing structural defects from the date of purchase. It does not cover glass, misuse, normal wear and tear and defects caused by exposure to sunlight. To read our terms and condition in full click here. The Tom Schneider Extended Guarantee is offered to customers who register their products with us. To activate your guarantee please register your details below. Once registration is completed, you will receive an email notification confirming your registration and policy number.

 

Tom Schneider Owner’s Guide

Our carefully hand crafted furniture is designed to last and we aim for you to enjoy years of use from every item. To ensure that our furniture is cared for to prolong its use, please download and keep these care instructions to hand for future reference.

 

Newsletter Registration

We’d love to keep you up to date with the goings on at Tom Schneider HQ.

Be the first to hear our latest news, get sneak previews of upcoming designs and receive exclusive offers you won’t see anywhere else by signing up to the Tom Schneider Newsletter.

 

Online Order Query

If you have placed an online order of our furniture and have a query, you’re in the right place. Please bear in mind that all made to order furniture has a lead time of 8-10 weeks and you will be contacted to book a delivery slot once the goods are with our delivery depot. If you have any queries, fill in the form below and ensure you include your order reference so we can easily track your order.

If you purchased through our retailer then please contact the retailer for any information with regards to your order placed with them.

 

Swatch Request Select & Order: We would be delighted to send you samples of our woods, fabrics and leathers. Please select the samples you require and fill in your details below. Once you have your chosen samples, we will deliver them to your door free of charge.

 

Chair swatches: Dining chairs are made from solid oak for strength which match perfectly with the Oak Natural veneers used on our furniture. We produce superior stains to ensure that the chairs you order will match the dining table you place it with.

 

Fabric swatch request: Select & Order We would be delighted to send you samples of our woods, fabrics and leathers. Please select the samples you require and fill in your details below. Once you have your chosen samples, we will deliver them to your door free of charge.

 

Living fabric swatch request: Select & Order We would be delighted to send you samples of our woods, fabrics and leathers. Please select the samples you require and fill in your details below. Once you have your chosen samples, we will deliver them to your door free of charge.

 

Trade Enquiry

We are pleased to extend our trade terms to interior designers, architects and design professionals contributing to commercial and residential projects.

If you are a business and would like to benefit from Tom Schneider trade terms please read our Trade Terms & Conditions and then complete and submit the form below. Once your business qualifies we will be in contact with you to confirm our trade benefits and send you a welcome pack.

 

Retail Enquiry

Thank you for your interest in stocking Tom Schneider furniture. Our products can be found with select retail partners across the UK from small independents to larger retailers. In addition, Tom Schneider designs and manufactures exclusive collections for dedicated accounts. If you are interested in retailing our products and would like more information about how

we could help please use the contact details below or complete the contact form on this page and a member of our sales team will contact you as soon as possible.

Tom Schneider

Tel: 020 8446 9700

Email: info@tomschneider.co.uk

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