UK DELIVERY
Your items may be shipped using either our 2 man delivery service or standard delivery depending on the type of product ordered.
Delivery charges will vary from £15 to £130 depending on the size of the item ordered. The total delivery charge is displayed in the basket and delivery costs are capped at the highest single delivery charge of the items in your basket.
Important information
How long will delivery take: Made to Order furniture will usually be delivered in 8-10 weeks from the date of order. Stock items will be shipped ASAP, usually within a few days. If Made to Order furniture and stock items are purchased at the same time, we will deliver all furniture together at the longer lead time. If youÕd like the Stock items sooner, please add a note to your order and we will split the deliveries.
Our 2 man service is carried out by our UK delivery partners and once your items are ready they will call you to arrange a suitable date to deliver your order. Delivery of your items will be made to your room of choice and includes basic assembly plus removal of all the packaging.
Standard delivery is a courier service and will be delivered to your front door on a pre-booked day of your choice. We work with carefully selected delivery partners and you will be contacted to organise a convenient delivery date once your order is ready.
* For customers who live in more remote regions, your delivery may take a little longer and we will add a surcharge to your delivery which will be updated in your basket once you enter your delivery details.
* Before placing your order please check to make sure that large items can fit through your doors, stairs and hallways, clearing all access points prior to delivery.
*As with all deliveries please inspect the boxes for damage and make a clear note of anything you notice on both yours and the drivers copy of the delivery note. Damages should be reported within 48 hours of delivery.
INTERNATIONAL SHIPPING
Delivery charges will vary depending on the destination, size and quantity of the items ordered. The total delivery charge is displayed in the basket once the shipping address is entered.
Important information
*Made to Order furniture will usually be shipped in 8-10 weeks from the date of order.
*Stock items will be shipped asap, usually within a few days.
*Standard delivery for international shipping is kerbside only so you will need to make sure you have people on hand to help bring the furniture in from the street. Please contact us to upgrade your shipping requirements.
*As with all deliveries please inspect the boxes for damage and make a clear note of anything you notice on both yours and the drivers copy of the delivery note. Damages should be reported within 48 hours of delivery.
Care of wooden frames
- All wooden products should be protected from prolonged periods to intense sunlight exposure as this will lead to bleaching.
- Furniture should not be placed too close to heat sources such as radiators as this could damage the nish.
Cleaning wooden frames
- All wooden items can be wiped clean with a damp cloth and dried immediately.
- If applicable, stainless steel components can be cleaned using a non-abrasive cleaner.
Care of glass and mirrors
- Glass by nature is suscep ble to scratches and must be protected from any abrasive items when in use.
Cleaning glass and mirrors
- All products should be cleaned carefully using a so cloth and a regular glass cleaner.
- If applicable, stainless steel components can be cleaned using a non-abrasive cleaner.
Leather and fabric care
- All leather and fabrics should be protected from prolonged expose to sunlight to prevent fading in colour and drying out.
- Polishes, creams or stain removers should be avoided as they may cause damage.
Leather and Fabric cleaning
- We recommend professional cleaning for all our upholstry.