We cannot cancel, exchange, refund or accept returns on made to order furniture so please make sure that the item and finish is right before you place any order. We can accept cancellations on orders of clearance items purchased online up to 14 days from the date of delivery.
‘Made to order’ goods that are found to have been damaged in transit will be replaced providing that the customer noted any damage seen on the delivery note at the point of delivery.
If a clearance items is damaged in transit and damage noted on the delivery note, we will replace the goods if another one is in stock, otherwise we can refund the cost of the goods and delivery paid.
Clearance items which are cancelled for reasons other than damage in transit must be packaged securely by the customer and we can arrange collection of the goods and apply a collection charge. This will be the same value as the original delivery charge and will be deducted from the refund value when processed. If we receive the returnable goods damaged due to poor packaging and are not in the same state as when delivered to you, then we reserve the right to offer a partial refund.
Clearance furniture is only available to residents in the UK and we do not offer returns on made to order furniture. If your order arrives damaged and you note the damage on the delivery note, we will follow our usual policy of replacing the goods for you.
Cancellations by us
In the unlikely event that we need to cancel an order, we will notify you as soon as possible and will refund you the full order value including any delivery costs. If an order is cancelled for a lack of stock, then we will provide you with alternatives that may suit your needs.