Premium Delivery Service
Our 2-man service is booked in with you by our UK delivery partner Furdeco. Delivery will be made to a room of choice and the items will be unwrapped for you. The service includes basic assembly as well as removal of all packaging. It does not include assembly of wardrobes, bed frames or affixing of shelves and mirrors to walls. We are unable to offer this 2-man delivery service to customers who live outside mainland UK. If you would like to discuss our delivery service in more detail, please contact us on firstname.lastname@example.org.
When will my order be ready?
Stock items are processed asap and you should be offered a delivery date within 1 week of ordering.
All made to order items have an 8 to 10 week lead time for production and delivery to a UK address. If this lead time is shorter, we will be in touch to let you know that your goods will be with you earlier than expected. As both of our delivery options are pre-booked with you, you are kept in the loop with all delivery times.
Do you deliver items separately?
For orders made up of a mixture of Made-To-Order furniture and Held-In-Stock items, we will usually deliver all together when the made to order items are ready. If you would prefer to receive your stocked items sooner, just let us know as we are happy to deliver these asap.
Can my order be left in the garden/porch/shed?
No. All deliveries must be accepted in person, checked over for any possible damage in transit and signed for.
Is there anything I need to know before ordering?
Remember to check that packaged goods will fit through all entryways on the way to its final destination. It is your responsibility to check over packaging and your items whilst the delivery team is there, so you can be happy that they have arrived without damage.
If you notice any issues please flag this to the delivery team, note any damage to the packaging as well as the furniture on the delivery note and call us as soon as possible on 020 8446 9700 to discuss how you would like to proceed. Please keep hold of all original packaging until a solution has been agreed.
If you do not require the unpacking service offered to you by our 2-man delivery team and want to unpack your items at a later date, please inform us prior to delivery. You will also need to sign for the goods as unchecked. Please check for any damage to the packaging and note this on the delivery note. Failure to do this may void any possible claim.
Delivery charges will vary depending on the destination, size and quantity of the items ordered. The total delivery charge is displayed in the basket once the shipping address is entered.
*Made to Order furniture will usually be shipped in 8-10 weeks from the date of order.
*Stock items will be shipped ASAP, usually within a few days. If Made to Order furniture and stock items are purchased at the same time, we will deliver all furniture together at the longer lead time. If you would like the Stock items sooner, please add a note to your order and we will split the deliveries.
*Standard delivery for international shipping is kerbside only so you will need to make sure you have people on hand to help bring the furniture in from the street. Please contact us to upgrade your shipping requirements.
*As with all deliveries please inspect the boxes for damage and make a clear note of anything you notice on both yours and the drivers copy of the delivery note. Damages should be reported within 48 hours of delivery.
At Tom Schneider, your furniture is made with passion and is produced to the highest quality. Each piece is carefully handcrafted using the finest materials from around the world to achieve the perfect, curved finish.
While they’re low-maintenance, we’ve got some tips to help you keep your furniture looking great for years to come.
Wood is a natural and wonderful material. Our natural wood veneers are responsibly sourced and no two pieces are the same, which adds to the uniqueness and beauty of your furniture. While we make every effort to match all products, it must be appreciated that by using real wood there will always be a variance in tone, grain and markings, which is testament to its origin as a tree.
Natural woods mature over time so to avoid noticeable colour differences we recommend exposing table leaves and moving ornaments regularly.
All wooden products should be protected from intense sunlight to avoid bleaching and furniture should not be placed too close to heat sources such as radiators, as this could damage the finish.
A professional polisher will be able to repair any chips, scratches or marks that develop during use.
Use a duster or very lightly dampened cloth to clean the veneered
surfaces of your furniture, taking care not to leave it wet. We don’t recommend the use of silicon based polishes, however you can add a sheen using natural wax based polishes.
Our tempered glass tops and shelves are toughened and tested to UK and European industry standards. The toughening process sometimes creates a strain pattern which can look like waviness in the glass when viewed from certain angles, and should not be considered a flaw. In the event that the glass is accidentally broken, it will shatter relatively safely into small clusters.
Please note that glass is susceptible to scratches and must be protected from any sharp or abrasive items when in use. We suggest cleaning glass tops with a glass cleaning agent and a microfibre cloth.
After successful delivery, glass is not covered by our extended guarantee. Tom Schneider is not responsible for any damage to glass after the delivery has been made.
Chic, soft and luxurious, our wide selection of fabrics encompasses natural and synthetic fibres and offers you an assortment of colours and textures to choose from. Due to the variety of fabrics available to customers, we recommend employing a specialist upholstery cleaning company to clean your dining chairs.
We offer a leather range of the highest quality from one of the UK’s leading suppliers.
Our leathers are natural, and much like our own skin, it breathes, is warm and each hide displays unique, individual characteristics such as scars and growth lines. These marks are not defects, but inherent features of high quality, natural leather that are a testament to its origin.
All leather upholstery should be protected from prolonged exposure to intense sunlight to prevent it from drying out and fading in colour. Leather can accumulate dust easily so try to dust regularly with a soft cloth to keep its pores free from build-ups of dust and grime.
Occasional overall cleaning should be carried out by wiping over with an ordinary detergent and water, applied using a damp cloth, taking care not to over-wet the leather. Polishes and stain removers should be avoided as they may damage the leather.
Our Essential and Premium fabric selections offer a multitude of upholstery options in a variety of finishes, each carefully selected for their quality, durability and of course, for how beautifully they complement our woods. Whether you’ve chosen a patterned design, a luxurious plain, or a glamourous velvety finish, you’re welcome to get in touch with us for any advice you may need when caring for your dining chairs. Each has a unique composition and will need specific care for everyday cleaning though we do recommend professional cleaning for any major spills or stains.
For further information, questions or concerns regarding furniture care please email us email@example.com