Your items may be shipped using either our 2 Man Premium Delivery Service or Standard Delivery depending on the type of product ordered.
Delivery charges will vary from £15 to £130 depending on the size of the item ordered. The total delivery charge is displayed in the basket and delivery costs are capped at the highest single delivery charge of the items in your basket.
How long will delivery take:
Made to Order furniture will usually be delivered in 8 to 10 weeks from the date of order.
Stock Items are usually stored at our Surrey depot and will delivered in 1 to 3 weeks.
Zone A = usually 1 week. Zone B = usually 2 weeks. Zone C = usually 3 weeks
See ZONE CHART below
*Zone D and other hard to reach and remote locations could late longer
If Made to Order furniture and Stock Items are purchased at the same time, we will deliver all furniture together at the longer lead time. If you would like the Stock items sooner, please add a note to your order and we will split the deliveries.
Our Premium Delivery Service includes: –
• Delivery to your room of your choice
• Items unwrapped
• Basic assembly carried out*
• Removal of packaging
*Assembly of wardrobes, bed frames and affixing shelves to the wall is not included.
Standard delivery is a courier service and will be delivered to your front door on a pre-booked day of your choice. We work with carefully selected delivery partners and you will be contacted to organise a convenient delivery date once your order is ready.
* We are unable to offer this 2 Man Premium Delivery Service to customers who live outside mainland UK unless made by special request and additional charges may apply.
* Before placing your order please check to make sure that large items can fit through your doors, stairs and hallways, clearing all access points prior to delivery.
Delivery charges will vary depending on the destination, size and quantity of the items ordered. The total delivery charge is displayed in the basket once the shipping address is entered.
*Made to Order furniture will usually be shipped in 8-10 weeks from the date of order.
*Stock items will be shipped ASAP, usually within a few days. If Made to Order furniture and stock items are purchased at the same time, we will deliver all furniture together at the longer lead time. If you would like the Stock items sooner, please add a note to your order and we will split the deliveries.
*Standard delivery for international shipping is kerbside only so you will need to make sure you have people on hand to help bring the furniture in from the street. Please contact us to upgrade your shipping requirements.
*As with all deliveries please inspect the boxes for damage and make a clear note of anything you notice on both yours and the drivers copy of the delivery note. Damages should be reported within 48 hours of delivery.
At Tom Schneider, your furniture is made with passion and is produced to the highest quality. Each piece is carefully handcrafted using the finest materials from around the world to achieve the perfect, curved finish.
While they’re low-maintenance, we’ve got some tips to help you keep your furniture looking great for years to come.
Wood is a natural and wonderful material. Our natural wood veneers are responsibly sourced and no two pieces are the same, which adds to the uniqueness and beauty of your furniture. While we make every effort to match all products, it must be appreciated that by using real wood there will always be a variance in tone, grain and markings, which is testament to its origin as a tree.
Natural woods mature over time so to avoid noticeable colour differences we recommend exposing table leaves and moving ornaments regularly.
All wooden products should be protected from intense sunlight to avoid bleaching and furniture should not be placed too close to heat sources such as radiators, as this could damage the finish.
A professional polisher will be able to repair any chips, scratches or marks that develop during use.
Use a duster or very lightly dampened cloth to clean the veneered
surfaces of your furniture, taking care not to leave it wet. We don’t recommend the use of silicon based polishes, however you can add a sheen using natural wax based polishes.
Our tempered glass tops and shelves are toughened and tested to UK and European industry standards. The toughening process sometimes creates a strain pattern which can look like waviness in the glass when viewed from certain angles, and should not be considered a flaw. In the event that the glass is accidentally broken, it will shatter relatively safely into small clusters.
Please note that glass is susceptible to scratches and must be protected from any sharp or abrasive items when in use. We suggest cleaning glass tops with a glass cleaning agent and a microfibre cloth.
After successful delivery, glass is not covered by our extended guarantee. Tom Schneider is not responsible for any damage to glass after the delivery has been made.
Chic, soft and luxurious, our wide selection of fabrics encompasses natural and synthetic fibres and offers you an assortment of colours and textures to choose from. Due to the variety of fabrics available to customers, we recommend employing a specialist upholstery cleaning company to clean your dining chairs.
We offer a leather range of the highest quality from one of the UK’s leading suppliers.
Our leathers are natural, and much like our own skin, it breathes, is warm and each hide displays unique, individual characteristics such as scars and growth lines. These marks are not defects, but inherent features of high quality, natural leather that are a testament to its origin.
All leather upholstery should be protected from prolonged exposure to intense sunlight to prevent it from drying out and fading in colour. Leather can accumulate dust easily so try to dust regularly with a soft cloth to keep its pores free from build-ups of dust and grime.
Occasional overall cleaning should be carried out by wiping over with an ordinary detergent and water, applied using a damp cloth, taking care not to over-wet the leather. Polishes and stain removers should be avoided as they may damage the leather.
Our Essential and Premium fabric selections offer a multitude of upholstery options in a variety of finishes, each carefully selected for their quality, durability and of course, for how beautifully they complement our woods. Whether you’ve chosen a patterned design, a luxurious plain, or a glamourous velvety finish, you’re welcome to get in touch with us for any advice you may need when caring for your dining chairs. Each has a unique composition and will need specific care for everyday cleaning though we do recommend professional cleaning for any major spills or stains.
For further information, questions or concerns regarding furniture care please email us email@example.com