We cannot cancel, exchange, refund or accept returns on made to order furniture so please make sure that the item and finish is right before you place any order. We can accept returns on orders of clearance and stock items purchased online up to 14 days from the date of delivery, as long as they are returned in the original packaging and are in the same undamaged condition as we delivered them. The collection charge will be dependent on the size of the item or items being returned, it will not be more than our delivery partner charges us.
Products that are found to have been damaged in transit will be replaced providing that the customer noted any damage seen on the delivery note at the point of delivery. If you have any concerns, please keep all the packaging as we cannot collect goods unless carefully packed in the original packaging, as delivered, for safe transit back to us.
Non-Damaged and Non-Faulty Returns
Stocked items which are cancelled for reasons other than damage in transit must be carefully packed in the original packaging, as delivered, for safe transit back to us. We will arrange collection of the goods and apply a collection charge. This is the same as charged to us by our delivery company. The Collection charge in England and Wales is £69 for most postcodes and £80 to £96 for most postcodes in Scotland. Please ask for costs for remote postcodes, Highlands and Islands. If the returnable goods are damaged upon collection then we reserve the right to refuse collection or offer a partial refund. If you have any concerns, please keep all the packaging.
Clearance and stock items which are cancelled for reasons other than damage in transit must be packaged securely by the customer in the original packaging to protect them from damage in transit and we will then arrange collection of the goods and apply a collection charge. This charge will be quoted to you before collection is arranged and will be deducted from the refund value when processed. If we receive the returnable goods damaged due to poor packaging or they are not in the same state as when delivered to you, then we reserve the right to offer a partial refund / refuse the refund. If you have any concerns, please keep all the packaging.
Cancellations by us
In the unlikely event that we need to cancel an order, we will notify you as soon as possible and will refund you the full order value including any delivery costs. If an order is cancelled for a lack of stock, then we will provide you with alternatives that may suit your needs.