Terms & Conditions

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS SCHNEIDER FURNITURE LIMITED, (trading as Tom Schneider & Living by Tom Schneider & Home Theatre by Tom Schneider)

Welcome to the Tom Schneider terms and conditions of sale. These conditions shall apply to all use of the Tom Schneider website. By placing an order to purchase goods, customers agree to be bound by these terms which form a legally binding contract between you and Tom Schneider. We reserve the right to amend and/or update these terms at any time without notice so customers are advised to read through these conditions before placing each new order. If you have any queries relating to the Conditions, please contact the customer care team before placing an order.

  1. Definitions
    1.1 Tom Schneider: means Schneider Furniture Limited

1.2 Customer: means individual placing an order for Tom Schneider Furniture
1.3 Order: Goods requested from Tom Schneider by the Customer
1.4 Order Confirmation: means the document raised once an order has been placed online and payment has been received
1.5 Payment: means the receipt of cleared funds into our account.
1.6 Working Day: means Monday–Friday 9am-5pm and excludes public holidays.

  1. Ordering and Payment
    2.1 Shopping online at www.tomschneider.co.uk is easy and secure. After you have placed an order with us, you will receive a confirmation email detailing any additional information relating to your order. Once you have received this confirmation you will have entered into a purchase contract with us.
    2.2 You can pay for your furniture by debit card, credit card or PayPal.
    2.3 The Order will not be processed until the payment is cleared and full funds are in our bank account.
    2.4 The Customer agrees and acknowledges that once the Payment has been received for a made to order item, they shall not be entitled to a refund in the event that the customer requests to cancel the order, nor is the customer entitled to make any changes to the order.
    2.5 Orders you place with us constitute an offer by you to purchase Goods from us in accordance with these terms. It is the Customer’s responsibility to ensure that details of their order are complete and correct
    2.6 Tom Schneider reserves the right to make reasonable alterations to the price of furniture due to any administrative/website errors on the Order Confirmation or web listing. This includes changes that account for fluctuations in taxes and duties.
  2. Order Confirmations
    3.1 It is the Customer’s responsibility to ensure all details included on the Order Confirmation are complete and correct and to inform us immediately of any inaccuracies noticed.
    3.2 Tom Schneider shall not be liable to the Customer for any delay or loss whatsoever suffered by the Customer due to inaccuracies on an Order Confirmation.
  3. Goods Information
    4.1 The quantity and description of goods shall be as set out in the Order confirmation received and Customers acknowledge and agree that that the goods are made to order accordingly.
    4.2 We make every effort to ensure that colours on our website and any images provided appear as realistic as possible, yet due to the constraints of digital reproduction on various web browsers and devices, we cannot guarantee exact colour depiction.
    4.3 Working with natural materials such as wood and leather it is not possible to guarantee that goods supplied will have the same grain, markings or exact colour as depicted in our photography.
    4.4 Where an item of furniture or wood sample has been seen/inspected by the Customer, the sole purpose of doing so was to enable the customer to judge the quality and view an example of the finish; it does not constitute a sale by sample.
    4.5 Tom Schneider is unable to guarantee that goods ordered at different times will match.
    4.6 Our glass undergoes a thermal treatment that may cause a strain pattern that appears as surface waves within the glass that can be observed at certain angles. This can be seen in all tempered glass and is not to be considered a flaw.
  4. Security of Shopping
    5.1 Data Protection
    5.1.1 The information we collect from you to process an Order will only be used lawfully in accordance with the Data Protection Act. We’re committed to protecting your privacy and will not pass your details to any third parties for use in promotional activity.
    5.1.2 Your details will be shared with reputable third parties for the purpose of processing and delivering your Order.
    5.2 Payment Security
    5.2.1 All credit/debit card payments are processed through SagePay or Paypal which offers a secure payment gateway and all details collected are secured using internationally recognized encryption standards.
    5.2.2 You can be sure that your session is in a secure encrypted environment when you see the locked padlock symbol alongside the URL so when purchasing from the Tom Schneider website you can be sure that you are completely protected.
  5. Deliveries
    6.1 Delivery Types
    6.1.1 Depending on whether an item is held in stock, made to order and its size, delivery will either be Standard Delivery or 2-man Home Delivery. Delivery type will be confirmed after you place the order, in your Order Confirmation email.
    6.1.2 Customers will be contacted to arrange delivery once goods have been produced and delivery will typically happen within 1-2 weeks from the date of contact. Please note that delivery timescales are not included in the furniture production lead time.
    6.1.3 Standard Delivery offers delivery of your goods to the front door of the address provided on the Customers’ Order. This service doesn’t include unwrapping of items and removal of packaging.
    6.1.4 A 2-man Home Delivery service constitutes delivery to your room of choice, unwrapping of items and basic assembly with all packaging removed.
    6.1.5 This service does not include assembly of larger items such as wardrobes, bed frames or affixing shelves and mirrors to the wall. Please ensure that you will be able to assemble these items before placing your order.
    6.2 Delivery Address
    6.2.1 Customers are responsible for checking access to the property and to the room/area of use to ensure that all ordered furniture will fit through doorways, stairwells etc.
    6.2.2 We will not accept responsibility for goods that are undeliverable due to problems accessing the property/room.
    6.3 Damage in Transit
    6.3.1 It is the customer’s responsibility to be present and check items on the day of delivery. In the event of damage noted, customers must include all details noticed on the delivery note before signing it. Customers must also notify Tom Schneider in writing of any damage to the furniture on the day of delivery. Tom Schneider reserves the right to decline replacements or repairs after this period.
    6.3.2 If the Customer doesn’t report any damage to the goods in accordance with clause 6.3.1, they will be deemed to have accepted the goods, which shall be deemed to be in conformity with the order description, in good order and condition, of satisfactory quality and fit for any purpose for which they may be required.
    6.3.3 Tom Schneider will repair/replace free of charge any goods proved to our satisfaction to have been damaged in transit by our carriers provided only that such damage is noted on the delivery note and we are notified in writing on the day of delivery.
    6.4 Delivery and Risk
    6.4.1 The customer will be deemed to have accepted responsibility for all goods upon their delivery by us to the address specified on the Order.
    6.4.2 Whereas Tom Schneider will try to ensure compliance with any delivery times and dates given, such times and dates are an estimate only. Tom Schneider will not be responsible for any loss whatsoever arising from, or as a consequence of, a delay in delivery.
    6.4.3 We will not accept responsibility for goods that are undeliverable for any reason that is not within our reasonable control, including customer’s absence at the arranged time for delivery as notified by us, or our delivery partner.
    6.4.4 You agree to pay our reasonable costs associated with the storage and re-delivery due to the circumstances set out above.
    6.4.5 If you wish to cancel a pre-agreed delivery then please contact our head office at least 48 hours in advance to rearrange this.
  6. Cancellations, Refunds, Returns

7.1 Items that aren’t made to order and are not bought in clearance can be returned providing you:- Have kept the original packaging and it is in good condition. That you have the items unpacked ready for the team to inspect and collect. That you take your own images of the item before the team packs it but while they are present. That you send us these images on the day of collection. All this will ensure that any damage occurring on the return journey is not attributed to you.

7.2 We will arrange collection of the goods and apply a collection charge (see Returns)  even if the original delivery was free. This will be the same value as we are charged by our delivery company and will be deducted from the refund value when processed.

7.3 Please note that your original delivery charge will not be refunded.
7.4 A refund of the original delivery charge will only be given in the instance of goods damaged in transit, providing that such damage was noted on the delivery note at the point of delivery.

7.5 Refunds will be processed once the goods are received and inspected by our team.
7.6 Tom Schneider reserve the right to refuse a refund on the item or make a deduction from the refund amount if we find that goods are not returned to us in the same condition as they were when we dispatched them.
7.7 All refunds will be reimbursed using the means of payment used for the initial transaction.
7.8 Goods that are ‘made to order’ are clearly labelled as such on our website and are excluded from our standard cancellation policy.
7.9 Tom Schneider cannot cancel, exchange, refund or accept returns for ‘made to order’ items. Customers should therefore only place an order if sure that the item, size, finish and fabric or leather is right for their needs.
7.10 ‘Made to order’ Goods that are found to be damaged in transit will be repaired/replaced, providing that the Customer noted any damage seen on the delivery note at the point of delivery. Please refer to clauses in 6.3 for further details.
7.11 When Goods are purchased through a Tom Schneider retailer, the Customer’s contract is with the retailer. Please ensure you have read and agree to their terms and conditions of trade. In case of any problems with your furniture, you should contact your retailer in the first instance, they will then liaise with us on your behalf.

  1. Force Majeure
    8.1 Schneider Furniture Limited shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.
    8.2 For the purposes of this condition, “force majeure” shall include, but not be limited to acts of God, war, national emergency, terrorism, pandemics, civil disorder, industrial dispute, fire or explosions.
    8.3 Upon the happening of a “force majeure” event, Tom Schneider shall be entitled to a reasonable extension of time for the performance of our obligations.
  2. Guarantees


9.1 Tom Schneider offers extended guarantees for all our furniture ranges and customers can activate this guarantee by registering on our website within 3 months of receiving their furniture.

9.2 Furniture from the premium Tom Schneider made-to-order collections are covered by a 10 year guarantee for wooden structures and a 2 year guarantee for upholstery, mechanisms and electrical parts.
9.3 Furniture bought from stock is covered by a 3 year guarantee for wooden structures and a 2 year guarantee for upholstery, mechanisms and electrical parts.

9.5 Guarantee Exclusions

9.5.1 This Guarantee does not cover changes in the condition of the furniture from wear and tear in normal use, deteriorations due to improper use, natural changes or mellowing of the furniture colour.

9.5.2 This Guarantee does not cover any change or deterioration of materials due to excessive exposure to sunlight, artificial light or heat source such as a radiator, or use of cleaning products which are not suitable for the material.

9.5.3 This Guarantee does not cover changes or deterioration caused by disregards for the care instructions, poor assembly, modifications, repairs or adjustments made by people who are not authorised by Tom Schneider.

9.5.4 Please also note that the Tom Schneider Extended Guarantee only applies if the original invoice with the customer’s name and order number has been kept. The Guarantee cannot be signed over or passed on to someone else if goods are resold.

9.5.5 This Guarantee only applies to goods that have been paid for in full and does not cover ex-display or clearance furniture.

  1. Exclusions
    10.1 Schneider Furniture Limited or its insurers shall not be liable or investigate any claim for loss and may reserve the right to decline replacements or repairs unless the Customer has given us written notice within 1 day of its occurrence and given Schneider Furniture Ltd or our insurers every facility to investigate such occurrence.
  2. Complaints
    11.1 Tom Schneider aims to provide a high level of service. If you have an enquiry or issue regarding the goods provided by us please put it in writing to us at info@tomschneider.co.uk Any service issues will always be handled as a matter of urgency.
  3. Jurisdiction
    12.1 If any part of these terms and conditions are found to be unlawful it shall not affect the validity or enforceability of the remaining clauses. These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.
  4. Copyright Statement
    13.1 This website is owned and operated by Tom Schneider. All content including pictures, designs, logos, photographs, written and other materials are copyrighted. All worldwide rights are reserved and any reproduction of part or whole website is strictly prohibited.