You will receive your order within 8-10 weeks of the order date.
Stock items will usually be delivered within 1 week of purchase.
Our 2-man service is carried out by our UK delivery partner. Once your items are ready, they will contact you to arrange a suitable date to deliver your order, usually within 1 week. The day before delivery you should receive a 3 hour delivery slot. On the day of delivery, the driver will call you 1 hour before they are due to arrive. Delivery of your items will be made to your room of choice and includes basic assembly plus removal of all the packaging.
We contact you once your furniture has been produced to update you with delivery details usually 1 week before it is with our delivery partner. Our delivery partner will then be in touch to arrange the delivery date.
Yes, it can –
Swirl can have rectangle, oval and round glass tops.
Atlas can have rectangle and oval glass tops.
Serpent can have oval, round and square glass tops.
Yes, but customers must register their furniture with us. We offer the following:
Tom Schneider Designs: A 10-year guarantee for wooden frames. A 2-year guarantee for upholstery and mechanisms.
Home Theatre: A 3-year guarantee for wooden frames. A 2-year guarantee for mechanisms.
Livingby Tom Schneider: A 3-year guarantee for wooden frames. A 2-year guarantee for mechanisms.
Please refer to our furniture care guide, which details how to look after your furniture and upholstery. It can be found in the welcome pack delivered with your furniture, or, alternatively, you can view this online using the following link: Furniture care
Yes. Delivery charges are given in the checkout process before you make any payment.
We accept payments from all major credit cards, Paypal or bank transfer.
VAT is payable on all furniture and is included in the price for UK customers.
VAT is excluded for customers ordering outside of the UK and VAT exempt areas such as Jersey.
If you live outside the UK, but we are delivering to a UK address for you to take abroad, we still need to charge VAT on the order. If you can then provide a proof of export within 2 weeks, then we can usually refund the VAT portion.
We can accept returns on orders of stock items purchased online up to 14 days from the date of delivery. Please see returns information
We cannot cancel, exchange, refund or accept returns on made-to-order furniture so please make sure that the item and finish is right before you place your order. If unsure please ask for free wood, fabric or leather samples. Please see returns information
Stocked items which are cancelled for reasons other than damage in transit must be carefully packed in the original packaging, as delivered, for safe transit back to us. Please see returns information
We will arrange collection of the goods and apply a collection charge. This will be the same value as the original delivery charge and will be deducted from the refund value when processed. If we receive the returnable goods damaged due to poor packaging and are not in the same state as when delivered to you, then we reserve the right to offer a partial refund. If you have any concerns, please keep all the packaging.
International Returns: Stocked items which are cancelled for reasons other than damage in transit must be packaged securely by the customer in the original packaging to protect them from damage in transit and we will then arrange collection of the goods and apply a collection charge. This charge will be quoted to you before collection is arranged and will be deducted from the refund value when processed. If we receive the returnable goods damaged due to poor packaging or they are not in the same state as when delivered to you, then we reserve the right to offer a partial refund / refuse the refund. If you have any concerns, please keep all the packaging.
Trade deliveries can be made to any space; however, consumer deliveries are only usually made to a home address unless there are extenuating circumstances.
We suggest that great care is taken during use to protect your furniture. If scratches do occur, a professional polisher can be employed to repair minor scratches or marks that develop during use. You are welcome to send images of the damage and we will do our best to advise on the best way to resolve the issue and can help to arrange an professional polisher to attend.
The nature of glass makes it susceptible to scratches from all use. There are specialist glass polishers that can polish out scratches. We suggest that great care is taken during use, i.e. with coasters and place settings. Please refer to our furniture care guide which can be found using the following link: https://tomschneider.co.uk/furniture-care/.
No, all goods must be signed for upon delivery and checked over to ensure that your order has arrived undamaged.
We can arrange international shipping on your behalf. The international delivery timescale is dependent on whereabouts it is being shipped to. International delivery shouldn’t take any longer than normal delivery.
Our furniture is hand-made to order, and our production team only begin working on furniture once you order it. Each piece is then produced especially for you.
Real leather is a natural product. It breathes; it is warm and has individual characteristics, which are part of the natural charm and beauty of real hide. As a natural product however, it will display traces of its past, such as brand marks, healed scars, neck growth lines, veins and areas of differing fibre density and hair pore structure. These marks all appear in high quality leather and are not defects. Natural leather proudly bears these marks as hallmarks of its origin. These individual characteristics and marks have been accumulated gradually over the years; they are not weakening defects and will not shorten the life of the leather. In fact, they are considered to enhance the appearance and distinguish natural leather from imitations. If you find these markings, you can be confident that you have purchased real leather. In the first few weeks of using leather furniture it will acquire further natural creases and wrinkles as the fillings settle down.
Removing old, damaged glass buffers and applying new ones.
Once you peel off the old adhesive-back. Glass buffer you might be left with some glue left behind. Try to get as much of the sticker residue off with your fingers as possible. A plastic scraper such as the edge of a credit card can be safely used to scrape the adhesive from the surface without scratching it.
After this Rubbing alcohol can be used to remove the remaining residue as it is an effective solvent that's safe for most surfaces. Vodka is a good substitute. Wet a clean rag with the alcohol and rub the residue to lift it off. Do not leave the surface wet for an extended period. Fully dry the surface before applying the new sticky Glass buffer.
Once you carefully positioned the glass buffer, press it down with as much force as possible. You can use a hardback book so that you can use both hands to apply pressure. This will stop the buffer from moving when the glass is placed back on top.
We advise that you use a mild soap/liquid soap and lukewarm water - this is effective in removing stickiness from wood.
Or you can seek help from a local professional that specialises in wood care.
As the glass is held down by gravity, it is not designed to withstand the weight of a person on its edges. It is, however, designed in such a way that if the glass tips because of weight applied to it by a person or object, it will fall back into place and not fall off.
After this Rubbing alcohol can be used to remove the remaining residue as it is an effective solvent that's safe for most surfaces. Vodka is a good substitute. Wet a clean rag with the alcohol and rub the residue to lift it off. Do not leave the surface wet for an extended period. Fully dry the surface before applying the new sticky Glass buffer.
Once you carefully positioned the glass buffer, press it down with as much force as possible. You can use a hardback book so that you can use both hands to apply pressure. This will stop the buffer from moving when the glass is placed back on top.
When Walnut is first cut, it will have a muted tone/colour
when it is exposed to sunlight, over the course of a few months, the walnut will begin change to give richer more vibrant colours. (This process continues over several years getting lighter and more golden over time)
Our hand crafted techniques have been used to make the highest quality furniture for centuries and is by far the most beautiful and effective way to create curved furniture. We use many thin layers of wood fixed together under high pressure to create the wonderful shapes. The outermost layers are made with the finest and most beautiful cuts of natural wood veneer. This is the strongest, the best, and the most beautiful way to make wide sections of curved wood.
Using solid wood has several drawbacks. It requires many sections to be joined together showing many non-matching joins (like you can see in a wooden floor). There is a huge amount of wastage of natural recourses. Solid wood cut into shapes tends to crack and split over time.
We are very proud to make furniture of the highest quality using the finest cuts of natural wood veneer.
All furniture except Beds and wardrobes arrive fully assembled. Tables only need the glass tops to be placed on the bases and our 2 man delivery team will do this for you. See Delivery Information
